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Terms and Conditions

MAC Cabins - Terms and Conditions 2021

Terms and Conditions of Supply and Website Usage

In these terms and conditions;

“We” means: MAC Cabins Limited

Address: Unit 4, Cranmere Road, Exeter Road Industrial Estate, Okehampton, EX20 1UE

These terms and conditions may be altered from time to time, as we deem necessary.

“You” means the person or persons so named on the order form provided on our website, on our

Invoice, by verbal agreement, or other form of information transference.

Your order whether placed directly on-line, by telephone or by any other means of communication is accepted subject to the following terms and conditions:-

  • Read through these terms and conditions carefully before placing the order.
    Print a copy for future reference.
  • Privacy policy: Your information that is held is to be confidential, in accordance with GDPR.
  • Any customer information gathered by MAC Cabins is used by MAC Cabins only and is not sold to any other organisation. We may use your information to send you information about latest offers or news about our services.
  1. Contract

  2. The contract – Our acceptance of your order brings into existence a legally binding contract between us. In all events we retain title in the products and, at our discretion, absolute right to recover the building and recover any costs from you, including right of access for said recovery at any time entirely at our discretion until full payment is received.
  3. Price

2.1 By placing an order you are offering to purchase a product and will be subject to these terms and conditions. All orders are subject to availability and confirmation of the order price. All prices will be subject to VAT at the standard rate. All pricing will be shown on the invoice which relates to the sale.

2.2 Acceptance of your order will commence when the initial deposit has been paid. The completion of the contract will be when all goods and services have been supplied, as per the invoice description, including any ancillary items or services ordered.

2.3 Whilst we try and ensure that all details supplied, descriptions and prices are accurate, errors may occur. If we discover an error in the price of any goods, which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

2.4 Payments are accepted by either Credit or Debit Card, the maximum permitted to pay on either CC or DC is £5,000.00 per transaction. Bank Transfer Payments are accepted without maximum Limit. We may at our discretion require payments for bespoke or special orders to be made by bank transfer only.

2.5 A 50% deposit is required at time of order. Full payment for the price of the cabin and any associated fittings, materials and delivery, detailed on the invoice, is required before we dispatch. The full balance will be required prior to delivery, unless agreed in writing prior to delivery date.

2.6 All cabins we supply are made to order and therefore are classed as ‘Tailor made and personalised goods’ which means that you cannot cancel the order once the initial deposit has been paid and goods cannot be returned.

  1. Rights for you to cancel your contract

3.1 All goods ordered are manufactured against your order, they are therefore classed as ‘Tailor made and personalised goods’ and as such cannot be cancelled or returned and will not receive a refund once the initial deposit has been paid.

3.2 It should be noted that we always comply with the Distance Selling Regulations. It should also be noted that any goods that are manufactured against your order or are bespoke in anyway – including colour, fall outside the remit of the Distance Selling Regulations. Any product that is in anyway bespoke or made against your order is not returnable. That applies to most products on this web site. Distance Selling Regulations are not applicable to business customers in any event.

  1. Cancellation by us

4.1 We reserve the right to cancel the contract between us if:-

4.2 For any reason we are unable to manufacture or deliver the ordered item.

4.3 We do not deliver to your area.

4.4 One or more of the goods you ordered was listed at an incorrect price, due to a typographical error, or an error in the pricing information received by us from our supplier.

4.5 Unexpected or Excessive Currency Exchange Fluctuations.

4.6 Supplier being unable or unwilling to supply the goods owing to political, military, forces majeure, or any other reasons; or

4.7 Website or other technical fault resulting in displayed pricing being incorrect.

4.8 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us, from your credit card, or any other form of payment, as soon as possible, but in any event within 30 days of your order.

4.9 We will not be obliged to offer any compensation for disappointment or any consequential loss suffered.

4.10 We reserve the right to cancel your order if we are unable to contact you, within 30 days, on your details provided, for the remaining 50% payment prior to delivery. In this instance the initial deposit of 50% will not be refunded.

  1. Delivery of goods to you

5.1 You will be contacted by us, or our preferred carrier, prior to delivery, to discuss the most convenient delivery day/time.

5.2 A valid signature from you, or your representative aged 18 years or over, is required upon delivery, at which point you bear all responsibility and risk.

5.3 The goods will be delivered to you at the address you provided at the time of order. Delivery of all Log Cabins will be to the nearest accessible kerbside point. Drivers will be helpful and try to comply with reasonable delivery requirements, but it should be assumed that delivery is Kerb Side. Moving goods from Kerb Side is at your risk and responsibility. Where our driver is requested to, or there is an implication that delivery should be made onto your property, or any private property, this may be done at the driver’s discretion, but is entirely at your risk and responsibility. Any damage incurred owing to weight of delivery vehicle / driver negligence or any other damage is entirely at your risk and you agree to be responsible for any costs in making good.

5.4. We aim to deliver within 6-8 weeks, depending on specifications; however we cannot guarantee delivery within this time. Delivery times may vary and estimated times will be advised at time of order. We will not be held liable for any claims of inconvenience, or similar, after this time. We will always endeavour to deliver your cabin as soon as possible.

5.5 You must accept your delivery within 14 days of contact from us, or our Carrier. You will be liable for storage charges if you do not arrange delivery within this timeframe.

5.6 We cannot be held liable for any service costs sustained, or booked by you, while waiting for your cabin as sometimes delays are out of our control.

5.7 Whilst we shall make every effort to deliver the goods in accordance with any times specified in the contract, we reserve the right to vary delivery times, in conjunction with our Carrier.

5.8 If we are unable to deliver your goods at all then you will be issued with a full refund.

5.9 Delivery is charged and will be shown on your invoice, whether the cost is included or not. Additional charges apply outside of mainland UK to areas including; Scotland, all UK Islands and Northern Ireland (Central London deliveries will also be subject to a Congestion Charge, where applicable). Our Carrier does not deliver on Saturdays, Sundays or on recognised UK Bank Holidays (including arrangement for Scottish and Northern Ireland Bank Holidays, which do not apply to the entire United Kingdom). Additional charges will be outlined on the invoice.

5.10 Although highly unlikely, we may deliver the goods in instalments and each instalment shall be treated as a separate Contract, so that failure to deliver, or defect in one or more instalments, shall not entitle you to reject the other instalments.

5.11 We shall not be liable for any delay to delivery caused by an event outside our reasonable control.

5.12 Goods titles shall pass to you immediately upon delivery, only when having been paid for in full. All goods remain the property of MAC Cabins Limited until paid for in full. We reserve the right to hold goods until paid for in full. If any goods or services are payable onsite, or on completion of the cabin, then the full title of those goods and services remain the property of MAC Cabins until they are paid for in full. We reserve the right to remove those goods in the event of non-payment and you agree to allow us to do so.

5.13 It is your responsibility to provide suitable access for delivery, and notify us of any concerns, in writing, at the point of order. In this instance, you may be liable for any failed or return delivery charges, if access is severely restricted and delivery cannot take place.

5.14 Cabins are normally delivered by lorry with a hi-ab crane, in some instances the cabin may need to be unloaded by hand, in which case we require 2 (two) able bodies to assist the driver to unload.
5.15 In order to make a claim of transit damage against a courier, we must be notified within 24 hours of the delivery and we will require photographs of the goods and packaging. Should goods arrive with seriously damaged packaging, you are expected to sign as such on the delivery note or refuse delivery and contact us immediately. We strongly advise that you insist on checking the contents prior to signing for acceptance, or if you are unable to check the condition of the goods sign “unchecked”, as you will be otherwise signing that goods have been received in good condition. Please retain all packaging until you are satisfied with the goods. You will be responsible for any loss or damage to the goods which may occur after delivery to you.  The signed delivery note will be your confirmation that you have received goods in satisfactory condition and will be used as evidence in any arising dispute after delivery has taken place.  We acknowledge that it is not possible to check all components on day of delivery therefore any and all missing or damaged parts must be reported within 14 days of delivery. 

5.16 In the highly unlikely event that parts are found to be missing or damaged, on delivery of your consignment, then all missing or damaged parts must be reported within 14 days by e-mail to: We will require photographic evidence for any claim of damaged parts. 

  1. Liability 

6.1 We will not accept liability for any product which does not meet your required dimensions, unless the exact dimensions have been obtained in writing from us, prior to order. All sizes shown are quoted as approximate, and may be changed at any time.
6.2 You should check before ordering that the cabin will be suitable for its intended purpose. Building Regulations will normally apply on builds over 30m2 and those that are intended for commercial or residential use. It is the customer’s responsibility to check any compliance required for any building permission, required for the building to be erected. MAC Cabins will not be liable for any problems or delays arising from planning permission or building regulation issues. 

6.4 We will not accept liability for issues caused by the installation of any product by a third party.

6.5 If we (or our suppliers) are unable to supply your order, we will refund you in full as soon as possible. We will not be obliged to pay any compensation for disappointment or inconvenience.
6.6 We will not be liable; a) for losses that were unforeseeable to both parties when the contract was made, b) for losses that were not caused by any breach on the part of the supplier, c) for business losses and/or losses to non-consumers. 

6.7 No liability for damage to property or belongings will be accepted, in the event that you have booked an installation service and the installers are required to access the site through a house or property (commercial or residential). You should ensure that all floor coverings are protected, and any valuables or breakable objects should be removed from the thoroughfare.
6.8 If we fail to enforce any of these conditions, that shall not mean we have waived any of our rights, and we retain the right to enforce any of these conditions at any time.
6.9 We will not be liable for damage or damp occurring to the cabin, it is an outdoor product and needs to be properly treated and cared for. 

  1. Fitting and Installation 

7.1 If an installation service is available, and has been requested, you must ensure that a flat, level and square base/foundation, capable of carrying considerable weight, has been provided before installation can commence. The base should be made to the floor plan size, as shown on your build plans that are issued when the deposit has been paid. Ideally end of log to end of log dimensions.  Should you require this as an extra, please advise when placing your order.

7.2 The site should be clear of overhanging branches or obstructions, and have sufficient unobstructed access (minimum 600mm) around the site for the safe erecting and maintenance of the building. 

7.3 If the base does not meet the required standards when our build crew arrive on-site, a charge of £400 will be payable to cover labour costs. Should you require a return installation service, this charge must be paid prior to the subsequent visit being made.
7.4 You must ensure that the installer’s vehicle can be parked as close as possible to the installation site. If a parking area cannot be located nearby the site, the installation may be abandoned and a return charge may be made. ‘The Customer’ will be liable for any costs incurred by the installation team (metered parking etc.) during the installation period. 

7.5 Any damage or fault must be reported at time of construction otherwise you will not be able to claim for replacement parts thereafter. Customers are required to thoroughly check the cabin after construction is complete, for any damage or fault, and will be required to sign a confirmation document on completion.

7.6 If you have requested a gutter fitting service, once completed will be wet tested and form part of the satisfactory completion of the cabin. Subsequent adjustment or leaks will be the customer’s responsibility.

7.7 Timber products are natural and are subject to movement, this is not a defect. Adjustments may be needed to the windows and doors which are the customer’s responsibility.
7.8 Cabins, windows and doors are delivered on wrapped pallets, cabins also come with spare logs and trimming sections that may be left over after the build. Customers are responsible for the disposal of any pallets, packaging or spare unwanted materials. This applies even if you have requested a cabin fitting service. Please let us know if you would like the waste removed, which will be an additional charge.

  1. Timber Products

You accept that wood is a natural material. It differs from man-made materials each piece of timber will have grains and knots which will vary. Being a natural product wood will react to changes in atmospheric conditions. Wood will expand and contract. Most of this movement is across the grain of the wood so height dimensions will vary according to moisture content. All height dimensions are exclusive of any externally fitted roof insulation and based at 16% moisture content of the wood. Some splitting of the timber may occur as it expands and contracts with changes of humidity and temperature. Many cabin kits will show some warp and twist in boards. This is more pronounced in thicker boards. It is common to see some damage to tongues and grooves on boards when unpacking.

The above processes are perfectly natural and do not affect the integrity of the timber or of the structure it is used in and therefore splitting, cracks and knots, expansion and contraction and any other feature / processes that are as a result of wood being a natural product etc. are not covered by any guarantee. All dimensions are shown as within reasonable acceptable tolerances for the product sold.
All buildings are ordered and supplied on the basis that their actual dimensions, weights and descriptions are within reasonable tolerances of those stated, given the nature of the product of a timber log cabin. There will be factory accepted tolerances on most of the above which you agree to accept by making the purchase.
During extremes of temperatures and weather, timber may twist out of shape; this is due to moisture content changing in the wood. This is not a defect and can normally be coerced into position and held whilst the rest of the cabin is built to lock all logs into position.

  1. You MUST

9.1 Ensure that the cabin is installed on a flat, level surface.
9.2 Fit a suitable waterproof roof covering immediately once erected.
9.3 Treat the cabin with a stain or wood preservative within 7 days of erecting the cabin.

9.4 Install guttering within 7 days of erecting the cabin.

  1. Warranty

10.1 We offer a 6 month warranty on any hardware supplied with the cabin; we offer a 1 year warranty on the structure of the cabin, whilst still considering point 8 above. We strongly recommend that cabins are treated with oil based paint or stain annually.
You agree that we do not offer or imply any warranty on any product unless specifically stated in the product text as shown on this website. Any warranty such as may exist is a manufacturers limited warranty and all warranty issues shall be deemed and governed by the Manufacturer. Warranty is always based on full compliance with manufacturer’s recommendations for assembly, treatment, maintenance and use and is always limited to the original purchaser for UK domestic use only.

10.2 In the Event of any part being replaced under a warranty it is your responsibility to fit that part.

  1. Invalidity

If any part of these terms and conditions is enforceable (including any provisions in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

  1. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

  1. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us, regardless of where the product is delivered to.

  1. Entire agreement

These terms and conditions, together with our current prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person, on our behalf, should be understood as a variation of these terms and conditions, or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

  1. Notes

All third party work, unless invoiced by us, including assembly, or any modifications, are not part of this contract, but shall form a separate contract between you and the service providing company. MAC Cabins shall not be responsible for any unauthorised modifications to the building, or any occurrence relating to the effect of any modifications whatsoever. Unless otherwise stated all buildings are delivered UNTREATED in Kit form for Self-Assembly.

  1. Complaints and disputes

16.1 If you have a complaint about the goods or service, you should contact MAC Cabins by:

16.2 Post: sent to the address in these terms and conditions.

16.3 Electronic e-mail to:

16.4 Telephone on: 01837 357014

16.5 We will endeavour to respond in writing to your complaint within 14 working days of receiving it.

16.6 By placing an order you agree to abide by our terms and conditions as stated above.

 Timber Buildings

As timber is a natural product, minor adjustments, when the building settles, may have to be carried out by the customer, this may include adjustments to the doors and windows as they may drop, expand and contract etc. Alternatively, adjustments can be carried out on a chargeable basis. You will need to maintain any exposed timbers with timber preservatives and finishes soon after installation unless we are treating the building for you.

Due to the nature of a Cabin construction we are unable to guarantee any specific start or completion dates. Various delays can be caused by such things as; road congestion, the impact of weather or even strikes by third party facilitators, transport or shipping, pandemics or Government enforcement.

Please note that we place great emphasis on the Health and Safety of the MAC Cabins Installation Service teams and our Customers. We are unable to work where there is restricted access, potential cables and overhanging trees and bushes. In cases where a suitable working space has not been provided, the Company will levy a charge for reasonable costs incurred in any delay or return visits.

All reasonable care will be exercised in carrying out the delivery and installation, should you believe that damage to your property or grounds may be caused as a result of access to the installation site, it is your responsibility to risk assess and protect those areas affected. We do not carry out a pre-survey of your installation site and request that you are insured for any potential damage that may be caused as a result of unreasonable difficulties experienced by our staff, or vehicles whilst on your premises. Should you request an inspection for alleged defects and they fall outside of our published descriptions and reasonable actions, then we reserve the right to make reasonable charges for that service.

In all cases we would prefer you to contact us and discuss any queries you may have.

Many Thanks

MAC Cabins